Job Title: Commercial Operations Coordinator
Reporting to: Group Head of Commercial Operations
Contract: Permanent
Salary: To be confirmed on application

Main Duties:

• Manage and maintain accurate sales forecasts, demand plans and supply plans, identifying potential shortages, excess stock and service risks
• Analyse operational capacity against forecast demand, highlighting risks and supporting appropriate planning adjustments
• Manage customer orders, delivery schedules, SKU data and product set-ups, ensuring information is accurate and up to date
• Communicate product availability, shortages and delivery risks to customers and support Commercial teams in maintaining high service levels and OTIF performance
• Monitor and report stock levels, stock cover, production outputs and inbound deliveries across farm and production sites
• Investigate stock discrepancies and support stock counts, reconciliations and waste reporting, working closely with Packhouse and QA teams
• Coordinate with suppliers, packhouses and factories on availability, lead times, production plans and delivery schedules
• Manage purchase orders and supplier performance and support related invoicing
• Coordinate inbound and outbound logistics, including transport bookings, delivery slots, delivery documentation and vehicle utilisation
• Build strong working relationships internal stakeholders, suppliers and customers, providing timely updates and supporting effective day-to-day planning

Skills & Qualifications:

• Previous experience in FMCG, retail, food or end-to-end supply chain operations, ideally within fresh produce preferable
• Process-driven and improvement-focused
• Strong communication and relationship-building skills
• Analytical, organised and proactive, with excellent attention to detail, problem-solving skills and the ability to work to deadlines
• Strong Microsoft Office skills, particularly Excel and PowerPoint
• Clean UK/EU driving licence
• Flexibility to work varied hours, including weekends, where necessary

Benefits:

From Day 1 – Pension – 3% employer contribution, 25 days holiday plus Bank Holidays (pro-rated based on start date), option to buy/sell 1 week holiday, Employee Assistance Programme, Maternity/paternity leave & pay, Company Sick Pay, Life Assurance.

After successful Probation – Private Medical Insurance, Annual discretionary Company bonus scheme, Cycle to work scheme.