Job Title: People & Reward Coordinator
Reporting To: Head of Group Reward & Recognition

Role Overview:

The People & Reward Coordinator plays a pivotal role in supporting the smooth and efficient delivery of payroll, benefits, and people administration across the business. This is a busy and varied role, providing essential support to the wider People & Culture function. The role is responsible for coordinating weekly and monthly payroll processes, administering employee benefits, and ensuring a professional and seamless employee experience throughout the employee lifecycle.
Working closely with the People & Culture team, Finance, and external providers, the role supports the accurate management of employee records, contracts, reward programmes, and HR communications while ensuring confidentiality and attention to detail at all times.
A proactive and adaptable approach is essential, alongside the ability to prioritise workload effectively and maintain accuracy across multiple areas of responsibility.

Key Responsibilities

Payroll & Reward
•Ownership of weekly and monthly payroll processes, ensuring accuracy and timely submission of payroll information.
•Maintain payroll records including salary changes, new starters, leavers, bonuses, overtime, and other payroll adjustments.
•Liaise with payroll providers and internal stakeholders to resolve payroll queries efficiently.
•Support the administration of employee benefits programmes including Private Medical Insurance, pension schemes, long service awards, and other reward initiatives.
•Maintain accurate records relating to employee benefits and reward activity.
•Assist with annual salary reviews and bonus administration processes where required.

People Operations
•Prepare and issue employment contracts, offer letters, and onboarding documentation.
•Coordinate onboarding and offboarding administration for employees.
•Maintain accurate employee records and HR systems, ensuring compliance with data protection requirements.
•Support employee lifecycle administration including changes to terms and conditions, promotions, and absence records.
•Respond to routine employee queries in a professional and timely manner.
•Support internal people communications relating to payroll, benefits, policies, and employee updates.
•Build effective working relationships with internal teams and external providers.
•Assist with reporting and people-related data as required.
•Support wider People team initiatives and projects when needed.

Essential Skills & Experience

•Previous experience in a payroll, HR administration, people coordination, or reward-focused role.
•Experience in payroll administration and processing.
•Knowledge of employee benefits administration, including PMI, pensions, and reward programmes.
•Exceptional ability to prioritise workload effectively, manage multiple processes simultaneously, and adapt quickly to changing business needs while maintaining a consistently high standard of accuracy.
•Strong administrative and organisational skills, with proven experience of effectively multitasking across a wide range of activities, processes, and tasks, maintaining strong attention to detail and accuracy.
•Ability to manage confidential information with discretion and professionalism.
•Strong communication skills, both written and verbal.
•Proficient in Microsoft Office, particularly Excel and Outlook.
•Proactive, reliable, and collaborative approach to work.